Privacy & Cookies Policy

Last updated: November 2025

Welcome to MerinoLook. We are committed to protecting your privacy and ensuring your personal information is handled lawfully and transparently.

This Privacy & Cookies Policy explains how we collect, use, store, and share your information when you visit or make a purchase from www.merinolook.com.

1. Scope of This Policy

This Policy applies to all visitors, customers, and registered users of our website.

2. Information We Collect

a) Information you provide directly:

Name, address, email, phone number, payment details (processed securely by our payment provider), order history, preferences, and any information submitted through contact forms or customer accounts.

b) Information collected automatically:

IP address, browser type, device type, pages viewed, time spent on the site, and cookies.

3. How We Use Your Information

We collect and use data to:

  • Process and fulfil your orders

  • Provide customer support

  • Improve our website and services

  • Communicate updates, promotions, or marketing (where consent is provided)

  • Comply with legal and regulatory requirements

4. Sharing & Disclosure

We only share information with trusted service providers, such as payment processors, shipping partners, analytics tools, or IT infrastructure providers.
All partners are bound by confidentiality obligations.
We never sell or rent your personal data.

We may share information if required by law or to protect the rights and security of MerinoLook and our customers.

5. Cookies & Similar Technologies

We use cookies to enhance navigation, personalize content, and analyze website traffic.

You may manage or disable cookies through your browser settings; however, this may affect site functionality.

6. International Data Transfers

If your information is processed outside Canada, we ensure equivalent safeguards are applied as required by applicable privacy laws.

7. Data Retention

We retain data only as long as necessary to fulfil orders, comply with legal obligations, resolve disputes, or support business operations.

8. Your Rights

Depending on your region, you may have the right to:

  • Access your personal information

  • Correct or update your data

  • Request deletion of your information

  • Restrict or object to certain types of processing

To exercise your rights, please contact info@merinolook.com.

9. Security

We use technical and organizational measures to protect your data from unauthorized access, loss, or misuse.
However, no online transmission can be guaranteed 100% secure.

10. Children

We do not knowingly collect personal information from children under the age of 16.
If such data is found, it will be deleted promptly.

11. Updates to This Policy

This Policy may be updated periodically.
Any changes will be posted on this page with a revised date.

12. Contact

For questions regarding this Privacy & Cookies Policy, please contact us at:

📧 info@merinolook.com
📍 MerinoLook Studio, Toronto, Canada